Introduction
Welcome to t-shirt-prints.com ('we', 'our', 'us'). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website t-shirt-prints.com ('Site', 'Website'), purchase our AI-generated images and use our services. Please read this Privacy Policy carefully.
Collecting personal information
We are committed to protecting your privacy. We collect personal information primarily to facilitate your registration via Google Single Sign-On (SSO), to process your purchases of AI-generated images, and to ensure a seamless transaction process through our payment provider, Stripe. The types of personal information we collect include:
- Information from Google SSO: When you register or sign in using Google, we collect your name and email address provided by Google to create and manage your account.
- Residential address: Required during checkout for billing purposes and processed by our payment processor (Stripe via WooCommerce Payments) for payment verification (such as Address Verification System - AVS checks). In addition, this address helps us determine your location in order to correctly apply VAT rates for digital goods sold within the EU, as required by European regulations, and for general financial compliance. Stripe is the primary processor of this payment-related address information.
- Phone number (Optional): This field may be included in the checkout form provided by our payment processor. If provided, it may be used by us or Stripe for customer service or order-related inquiries.
- Bank card information: We do not store your full credit card information on our servers. This information (including card number, expiration date, CVC) is collected and processed directly by Stripe through their secure payment interface embedded on our site to securely process transactions. We may receive and store partial information such as the last 4 digits of the card and the expiration date for transaction identification and support purposes.
Our company, MB Digi Verslas, registered in Republic of Lithuania (EU), ensures that all information collected is handled in accordance with relevant data protection laws, including the GDPR. By registering via Google SSO and providing your information during checkout, you consent to the collection, use and storage of that information as described in this Privacy Policy.
Updating your personal information and privacy preferences
We are committed to keeping your personal information accurate and current. You have the right to access, update or correct your personal information at any time.
How to update your information
If you need to update your personal details, you can do so by:
- Logging into your account: Go to the 'My Account' section of our website where you can edit your billing address and manage your saved payment methods (processed via Stripe). Your name and email address are provided via Google SSO.
- Contacting customer support: If you are unable to update your information online, please contact our customer support team at support@t-shirt-prints.com for assistance.
How we use your personal information
We are committed to protecting the privacy and security of your personal information. Here's how we use the personal information you provide to us:
1. Processing transactions
We use your personal information to process your purchases. This includes:
- Name and contact information: To confirm and communicate details about your order.
- Payment information: To complete financial transactions through our payment processor, Stripe.
2. Providing and improving our services
Your information helps us provide, maintain and improve our services:
- Email address: To send order confirmations, updates, and support-related communications.
- Usage data: To understand how you interact with our site and to help us improve the user experience and functionality.
- Essential Communications: Use your email address to send necessary transactional emails, such as order confirmations, receipts, and important service updates related to your purchases or account.
3. Customer support
We use your information to provide customer support:
- Contact details: To respond to your inquiries, support requests, or complaints.
- Transaction history: To assist with order tracking and troubleshooting.
4. Legal compliance and protection
We may use your personal information to comply with legal obligations and to protect our rights:
- Compliance: To comply with applicable laws, regulations and legal process.
- Security: To prevent fraud, enforce our terms and conditions, and protect our business and users.
Legal bases for processing
We process your personal information in accordance with applicable data protection laws, including the European Union's General Data Protection Regulation (GDPR). Our legal bases for processing your personal data include:
1. Performance of a contract
We process your personal information to fulfill our contractual obligations to you. This includes processing your orders and transactions, providing customer support, and delivering digital content you have purchased.
2. Consent
We process certain information based on your consent, particularly in relation to the use of non-essential cookies as managed through our Cookie Consent tool. You have the right to withdraw your consent for such processing at any time by managing your cookie preferences.
3. Legal obligation
We are required to process your personal information to comply with various legal obligations. This includes maintaining records for tax purposes, responding to lawful requests from government authorities, and complying with regulatory requirements.
4. Legitimate interests
We may process your personal information for our legitimate business interests, provided that these interests are not overridden by your rights and interests. Legitimate interests include:
- Improving our services: Analyze usage data to improve user experience and site functionality.
- Security: To protect our site, prevent fraud, and ensure the security of our systems and data.
Data retention
1. Data retention
We will only retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Our retention periods are as follows:
- Account information: We will retain your account information as long as your account is active and as long as necessary to provide you with our services. If you choose to cancel your account, we will delete your personal information within a reasonable period of time, except where we are required to retain certain information for legal purposes.
- Transaction data: We retain transaction data for at least 10 years to comply with tax and financial regulations.
- Customer support data: We retain records of support requests and related communications for a period of 2 years after the issue is resolved or the last communication is made, unless otherwise required by law, in order to provide quality service and to handle any follow-up requests.
Your Rights and Choices
We respect your privacy and provide you with choices to control how your personal information is used and shared. Below are the choices you have regarding your personal information:
1. Managing Data Sharing
You cannot opt out of information sharing that is essential to providing our core services, such as sharing information with Google for login via SSO or with Stripe for payment processing. However, you can control information sharing related to non-essential activities:
- Cookies and Tracking Technologies: You can manage your consent for non-essential cookies (used for analytics or possible future advertising) through our cookie consent tool and your browser settings. Please see our Cookie Notice for more information.
2. Access and update your information
You have the right to access, update, or correct your personal information. To do so:
- Account settings: Log into your account on our website and update your personal information in the 'My Account' section.
- Customer support: If you are unable to update your information online, please contact our customer support team at support@t-shirt-prints.com for assistance.
3. Requesting Deletion of Your Information (Right to Erasure)
Under the GDPR, you have the right to request the deletion of your personal information that we hold. To request the deletion of your account and associated personal information:
- Submit a Request: Please contact us at support@t-shirt-prints.com with your request, clearly stating that you wish to exercise your right to erasure (deletion). We will need to verify your identity before proceeding.
Please note that upon fulfilling your deletion request, you will lose access to your account and any purchased digital images previously accessible within your account area. We are required to retain certain information (e.g., transaction records, including the billing address provided) for a certain period of time to comply with legal or regulatory obligations (e.g., tax and accounting laws in Lithuania). We will notify you of any data that cannot be deleted immediately and the reason why.
Protecting your personal information
We take the security and privacy of your personal information very seriously. We use a variety of security measures to ensure that your information is protected from unauthorized access, disclosure, alteration, or destruction. Here are the key points regarding the protection of your personal information:
1. Secure payment processing
- Stripe integration: All payment transactions are processed through Stripe, a secure and reputable payment gateway. Stripe uses advanced encryption technology to protect your payment information.
- Data encryption: Your payment information, including your credit card number and expiration date, is encrypted during transmission to prevent interception by unauthorized parties.
2. Data encryption and storage
- Encryption: We use Secure Sockets Layer (SSL) technology to encrypt the personal information you provide when you enter it on our site. This ensures that your information is transmitted securely.
- Secure storage: Your personal information is stored on secure servers protected by firewalls and other advanced security measures.
3. Access controls
- Restricted access: Access to your personal information is limited to authorized personnel. Our employees and service providers are granted access on a need-to-know basis and are subject to strict confidentiality obligations.
- Authentication: We implement multi-factor authentication (MFA) and other security protocols to ensure that only authorized users can access sensitive data.
4. Regular security audits
- Security assessments: We conduct regular security audits and assessments to identify and address potential vulnerabilities in our systems.
- Compliance: Our security practices comply with industry standards and regulations, including the European Union's General Data Protection Regulation (GDPR).
5. Incident response
- Data breach response: In the event of a data breach, we have a comprehensive incident response plan. We will promptly notify affected users and the appropriate authorities, and take immediate steps to mitigate the impact of the breach.
- Continuous monitoring: We continuously monitor our systems for suspicious activity and potential threats to ensure timely detection and response to security incidents.
6. User responsibility
- Account security: You are responsible for maintaining the security of your Google account used to access our site. Please make sure your Google account is properly secured.
- Suspicious activity: If you notice any suspicious activity or believe that your account has been compromised, please contact us immediately at support@t-shirt-prints.com.
Cookie and tracking technologies
We use cookies and similar tracking technologies to enhance your experience on our site, to analyze usage, and to deliver personalized content and advertising. This section explains what cookies and tracking technologies are, how we use them, and your choices regarding their use.
1. What are cookies and tracking technologies?
- Cookies: Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They help websites remember your actions and preferences over time.
- Tracking technologies: In addition to cookies, we may use other technologies such as web beacons, pixel tags, and similar tools to collect and track information about your interactions with our website and emails.
2. Types of cookies we use
- Essential cookies: These cookies are necessary for the basic functionality of our site. They enable core features such as secure login, shopping cart, and payment processing.
- Performance cookies: These cookies collect information about how you use our site, such as which pages you visit and whether you experience any errors. This information helps us improve the performance and user experience of our site.
- Functionality cookies: These cookies remember your preferences and choices (such as your language preference or login information) to provide a more personalized experience.
- Targeting/Advertising Cookies (Potential Use): Although not currently used for active campaigns, we may in the future use services that use these cookies to deliver advertisements that may be relevant to your interests based on your browsing activity or to measure the effectiveness of advertisements. The use of such cookies would require your explicit consent, which can be managed through our cookie consent tool. Please see our Cookie Notice for more information.
3. How we use cookies and tracking technologies
- Enhancing your experience: We use cookies to remember your settings and preferences so you don't have to re-enter them each time you visit.
- Analytics and performance: We use tracking technologies to analyze how users interact with our site and to help us identify areas for improvement.
4. Your choices regarding Cookies
You have control over the use of cookies:
- Cookie Consent Tool: You may manage your preferences for non-essential cookies used on our site at any time by using our Cookie Consent Tool, which is accessible via the banner or controls provided on our site (as detailed in our Cookie Notice).
- Browser settings: Most web browsers allow you to manage your cookie preferences through your browser's preferences. You can usually set your browser to refuse cookies or delete existing cookies. Please refer to the help section of your browser for instructions.
- Third Party Opt-Outs: For analytics, you can opt out of Google Analytics using the browser add-on. For advertising (if applicable in the future), industry opt-out tools may be available (e.g., DAA, NAI). Please see our Cookie Notice for details.
Please note that blocking essential cookies may affect the functionality of our website. For full details of the specific cookies we use and how to manage them, please see our dedicated Cookie Notice.
Changes in privacy policy
We may update our Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. This section describes how we handle updates to our Privacy Policy and how we communicate those changes to you.
1. Notification of changes
- Effective date: Any updates to our privacy policy will include an effective date at the top of the policy. This date will indicate when the updated policy becomes effective.
- Notification: We will notify you of any material changes to our Privacy Policy by:
- Posting the updated policy on our website.
- Sending an email notification to registered users and subscribers if the changes are significant.
2. Review the updated policy
- Access: The most current version of our Privacy Policy will always be available on our website for your review.
- Understanding changes: We encourage you to review our Privacy Policy periodically to stay informed about how we are protecting your personal information and to understand any changes that may affect you.
3. Your continued use
- Acceptance of changes: By continuing to use our website and services after the effective date of the updated Privacy Policy, you accept the changes and agree to be bound by the revised Policy.
- Your rights: If you do not agree to the changes, you have the right to stop using our services and request the deletion of your personal information, subject to any legal obligations we may have to retain certain information.
4. Contact information
If you have any questions or concerns about our privacy policy or any changes we may make, please contact us at:
- Email: support@t-shirt-prints.com
We are committed to being transparent about our privacy practices and ensuring that your personal information is treated with care and respect. We thank you for using our services and appreciate the trust you have placed in us.
Non-discrimination
We are committed to treating all users equally and fairly. We adhere to the principles of non-discrimination in our data practices and ensure that no user is treated differently based on the exercise of their privacy rights.
1. Equal service
We will not discriminate against users who choose to exercise their privacy rights. Specifically, we will not:
- Deny goods or services: Refuse to provide you with our services or products.
- Differentiate pricing: Charge different prices or rates for services, including by offering discounts or other benefits or by imposing penalties.
- Vary service quality: Provide a different level or quality of service or product.
2. Privacy rights
Users have the right to:
- Access: Request access to your personal information and understand how it is being used.
- Rectification: Request corrections to any inaccurate or incomplete personal information.
- Deletion: Request deletion of your personal information, subject to certain legal obligations.
- Data portability: Request a copy of your personal information in a structured, commonly used, machine-readable format.
- Restriction of processing: You may request that your personal information be restricted under certain conditions.
- Object to processing: You have the right to object to our processing of your personal information if we rely on legitimate interests (ours or a third party's). You also have the right to object to our processing your personal information for direct marketing purposes.
3. Transparency and respect
We respect your right to privacy and are committed to being transparent about our information practices. Our policies and practices ensure this:
- Information is accessible: Our privacy policy is easily accessible and written in clear, understandable language.
- Rights respected: Requests to exercise privacy rights will be handled promptly and with the utmost respect.
4. Complaint handling
If you believe that you have been treated unfairly or that your privacy rights have been violated, please contact us at support@t-shirt-prints.com. We take all complaints seriously and will promptly investigate and address your concerns.
Links to third-party sites
Our website may contain links to third-party websites, products, and services. This section explains our practices regarding these links and your interactions with third-party sites.
1. Third-party links
Our website may contain links to external websites operated by third parties. These links are provided for your convenience and to enhance your experience. Examples of third-party links include:
- Affiliate links: Links to products or services that we recommend and for which we may receive a commission.
- Service providers: Links to services provided by our partners, such as Stripe for payment processing.
2. No endorsement
The inclusion of any link does not imply endorsement by us of the linked site or any association with its operators. We are not responsible for the content, accuracy, or opinions expressed on these sites.
3. Independent privacy policies
Third-party websites have their own privacy policies and practices that are independent of ours. We encourage you to review the privacy policies of each third-party site you visit. These policies will govern how your personal information is collected, used, and shared by the third-party site.
4. Information sharing
When you click on a third-party link, you may be directed to the third party's website. Any personal information you provide on these third-party sites is collected by the third party, not by us. We do not share your personally identifiable information with these third-party sites unless specifically stated.
5. Security and liability
We are not responsible for the security practices or the content of third-party websites. Your interaction with these linked sites is at your own risk. We disclaim any liability for any loss or damage that may result from your use of these sites.
6. Reporting issues
If you find a third-party link on our site that you believe is inappropriate or unsafe, please contact us at support@t-shirt-prints.com. We appreciate your feedback and will take appropriate action to address your concerns.
Single sign-on
We offer Single Sign-On (SSO) functionality using your Google Account for your convenience and to streamline the sign-in and login process. This is the only way to create an account and sign in to our site.
1. What is single sign-on (sso)?
Single Sign-On (SSO) allows you to use your existing Google Account credentials to register and sign in to our website, without having to create a separate password for our website.
2. How SSO works
If you choose to log in using SSO, you will be redirected to the authentication provider's website to enter your credentials. Once authenticated, you will be redirected back to the website and the provider will share certain personal information with us to facilitate your sign-in.
3. Information collected
The specific information that Google shares with us when you successfully authenticate includes:
- Name: Your first and last name as registered in your Google Account.
- Email address: Your primary Google Account email address.
We may also receive a unique identifier assigned to your account by Google.
4. Use of information
We only use the information we receive from Google SSO to:
- Authenticate your identity: Verify that you are the owner of the Google Account and sign in securely.
- Create and manage your account: Fill out your profile information (name, email) and link your site account with your Google identity.
5. Data privacy and security
- Google Privacy Policy: Your use of Google SSO is governed by Google's Privacy Policy. We encourage you to review it to understand how Google treats your information.
- Data security: We are committed to protecting the personal information we receive through SSO. All information transmitted between Google and our site during the SSO process is encrypted.
6. Your choices
- Account linkage: Using Google SSO inherently links your site account to your Google identity for login purposes. There's no separate linking/unlinking option within our site, as this is the only login method.
- Control information via Google: You can manage the applications associated with your Google Account, and potentially review permissions, through your Google Account settings.
7. Contact us
If you have any questions or concerns about our use of Single Sign-On, please contact us at support@t-shirt-prints.com. We are here to help you with any issues or inquiries regarding your privacy and security.
Children
We are committed to protecting the privacy of children. Our services are not intended for use by anyone under the age of 16. This section outlines our policies regarding children's privacy and how we handle personal information from minors.
1. No collection of children's data
We do not knowingly collect, use, or disclose personal information from children under the age of 16. If we learn that we have inadvertently received personal information from a child under the age of 16, we will take steps to delete that information from our records.
2. Parental consent
If we learn that a child under the age of 16 has provided us with personal information, we will:
- Verify parental consent: Contact the child's parent or guardian to obtain verifiable parental consent before processing the child's information.
- Data deletion: If parental consent is not obtained within a reasonable time, we will delete the child's personal information from our records.
3. Educational use
Our services are not designed or intended for educational use by children. If our platform is used in an educational context, it should be under the direct supervision of a teacher or responsible adult who can ensure compliance with our Privacy Policy.
4. User responsibility
We encourage parents and guardians to monitor their children's online activities and to help enforce our privacy policy by instructing their children never to disclose personal information to this site without permission.
5. Reporting
If you believe that we have any information from or about a child under the age of 16, please contact us immediately at support@t-shirt-prints.com. We will promptly take appropriate steps to ensure that such information is deleted.
6. Compliance with laws
We comply with applicable child privacy laws and regulations, including the General Data Protection Regulation (GDPR) in the European Union and the Children's Online Privacy Protection Act (COPPA) in the United States, where applicable.
With whom we share your information (entities that collect information)
We do not sell your personal information to anyone. We only share your information with certain third-party service providers who help us operate our website, process payments, facilitate log-ins, and improve our services. We ensure that these service providers adhere to strict privacy standards. Key entities include:
1. MB Digi Verslas
As the website operator (MB Digi Verslas, registered in Republic of Lithuania (EU)), we are the primary controller of the personal information you provide directly or through Google SSO for account management and order fulfillment purposes.
2. Authentication Provider (Google)
When you use Google Single Sign-On (SSO) to sign in or log in, you interact directly with Google for authentication. Google then provides us with your name and email address to manage your account on our site. Google processes your information in accordance with its own privacy policy.
3. Payment Processor (Stripe via WooCommerce Payments)
To process your purchases, we use Stripe, which is integrated through WooCommerce Payments. When you enter payment details (card number, expiration date, CVC, billing address, possibly phone number), this information is securely transmitted directly to Stripe for processing. We do not store your full payment card information. Stripe acts as the data controller for the payment information it processes in accordance with its Privacy Policy.
4. Web Hosting and Platform Providers
Our website runs on WordPress with WooCommerce, which is hosted by a third party provider. These platforms and providers may process technical information (such as IP addresses, browser type) as part of providing the website service, ensuring security, and logging technical operations. This processing is generally necessary for the Website to function.
5. Analytics Providers (such as Google Analytics)
We use services such as Google Analytics to understand how visitors use our site and to help us improve performance and user experience. These services collect information such as pages visited, time spent, and general user behavior, often using cookies. This information is generally aggregated or pseudonymized. Please see our Cookie Notice for more details and control options. Google processes this information in accordance with its Privacy Policy.
6. Advertising Partners (Potential Future Use)
We do not currently actively share personal information with advertising partners such as Facebook or Google for targeted advertising campaigns. However, we may decide in the future to use advertising services (e.g., Facebook Ads, Google Ads) to promote our products. If we do, we may place tracking technologies (such as pixels or cookies) from these partners on our site to measure the effectiveness of the ads or to reach potential customers. Any use of such technologies for non-essential purposes (such as targeted advertising) would require your prior consent, typically managed through our cookie consent tool, and would be detailed in our cookie notice. We will not share your directly identifiable information (such as email lists) with these platforms for advertising purposes without your explicit consent.
7. Legal and Regulatory Authorities
We may disclose your personal information if required to do so by law, regulation, legal process or governmental request; or to protect our rights, property or safety or the rights, property or safety of our users or others.
Privacy complaints
We are committed to protecting your privacy and ensuring that your personal information is handled with care. If you have concerns or complaints about our privacy practices, we want to address them promptly and thoroughly. This section describes how you can submit a privacy complaint and the process we will follow to resolve it.
1. How to file a privacy complaint
If you believe that your privacy rights have been violated or that we have not adhered to our Privacy Policy, you may file a complaint by contacting us at:
- Email: Contact us at support@t-shirt-prints.com with 'Privacy Complaint' in the subject line. Please provide detailed information about your complaint and any relevant supporting documentation.
2. Information to include in your complaint
To help us process your complaint effectively, please provide the following information:
- Your contact information: Name, email address, and phone number.
- Detailed description: A clear and concise description of your complaint, including the specific aspects of our Privacy Policy or data practices that you believe have been violated.
- Relevant documentation: Any supporting documents or evidence that may help us understand and resolve your complaint.
3. Our complaint process
Once we receive your complaint, we will take the following steps to resolve it:
- Acknowledgment: We will acknowledge receipt of your complaint within five business days.
- Investigation: Our Privacy Team will thoroughly investigate your complaint. This may include reviewing relevant records, contacting you for additional information, and consulting with our legal and compliance teams.
- Response: We will provide a detailed response to your complaint within 30 days of receiving it. If we need more time to investigate, we will notify you of the delay and provide an estimated resolution date.
- Resolution: If we determine that a violation of our Privacy Policy or applicable privacy laws has occurred, we will take appropriate corrective action to remedy the problem and prevent future occurrences.
4. Escalation
If you are not satisfied with our response to your privacy complaint, you have the right to complain to a data protection or supervisory authority in your country. For residents of the European Union, this may involve contacting the relevant data protection authority (DPA) in your country.
5. Contact us
We are committed to maintaining your trust and confidence in our privacy practices. If you have any questions or need further assistance with a privacy complaint, please contact us at support@t-shirt-prints.com. Our team is dedicated to ensuring that your concerns are addressed promptly and effectively.
Your privacy is important to us, and we are committed to protecting your personal information and handling it with the utmost care. Thank you for helping us uphold our commitment to privacy and data protection.